Anti-Spam Policy
Last Updated: December 22, 2025
Xelvornak ("we", "us", or "our") is committed to maintaining a spam-free environment for all users of our online education platform. This Anti-Spam Policy outlines our practices and your responsibilities regarding unsolicited communications.
Definition of Spam
For the purposes of this policy, spam includes but is not limited to:
Unsolicited Bulk Messages: Sending mass emails, messages, or notifications to users who have not explicitly requested such communications.
Deceptive Content: Messages containing misleading subject lines, false sender information, or fraudulent claims.
Commercial Solicitations: Unrequested promotional materials, advertisements, or marketing communications sent without proper consent.
Malicious Content: Messages containing viruses, malware, phishing attempts, or links to harmful websites.
Repetitive Posting: Duplicate or substantially similar content posted multiple times across our platform.
Our Commitment
We implement strict measures to prevent spam on our platform and in our communications:
Consent-Based Communications: We only send educational content, course updates, and platform notifications to users who have explicitly opted in to receive such communications.
Clear Identification: All emails and messages from Xelvornak clearly identify our organization as the sender and include accurate subject lines.
Easy Unsubscribe: Every promotional or marketing email contains a clear and functional unsubscribe mechanism that is honored immediately.
Secure Infrastructure: We employ spam filtering technology and security measures to protect our users from external spam and malicious communications.
Regular Monitoring: Our systems actively monitor for spam activity and unauthorized use of our platform for spam purposes.
User Responsibilities
All users of Xelvornak must agree to the following:
No Spam Distribution: You may not use our platform to send, distribute, or facilitate the sending of spam in any form.
Respect Communication Preferences: You must respect the communication preferences of other users and honor opt-out requests.
Accurate Information: You must provide accurate sender information and honest subject lines in any communications sent through our platform.
No Harvesting: You may not collect email addresses or other contact information from our platform for the purpose of sending unsolicited communications.
No Automated Bulk Messaging: You may not use automated tools or scripts to send bulk messages through our platform without explicit authorization.
Types of Permitted Communications
The following communications are permitted on our platform:
Transactional Messages: Essential notifications related to account activity, course enrollment, payment confirmations, and platform updates.
Educational Content: Course materials, assignment notifications, quiz results, and learning resources related to enrolled programs.
Opt-In Marketing: Promotional communications sent only to users who have explicitly consented to receive marketing materials.
Service Announcements: Important updates regarding platform functionality, terms of service changes, or security notices.
Direct Response: Messages sent in direct response to user inquiries or support requests.
Consent and Opt-In Procedures
We obtain and manage user consent as follows:
Explicit Consent: Users must actively opt in to receive marketing communications through checkboxes, preference settings, or subscription forms.
Clear Disclosure: We clearly explain what types of communications users will receive when they provide consent.
Granular Control: Users can manage preferences for different types of communications separately through their account settings.
Consent Records: We maintain records of when and how consent was obtained for all marketing communications.
Ongoing Validity: We periodically verify that users still wish to receive communications and provide easy ways to update preferences.
Unsubscribe and Opt-Out Rights
Users have the right to opt out of communications at any time:
Immediate Processing: Unsubscribe requests are processed within 48 hours of receipt.
Multiple Methods: Users can unsubscribe via email links, account settings, or by contacting our support team at info@bem-v4.com.
No Penalties: Opting out of marketing communications does not affect access to platform services or educational content.
Partial Opt-Out: Users can choose to unsubscribe from specific types of communications while continuing to receive others.
Transactional Exemption: Essential transactional and service-related messages may continue even after opting out of marketing communications.
Prohibited Spam Activities
The following activities are strictly prohibited on our platform:
Email Spoofing: Falsifying email headers or sender information to disguise the origin of messages.
Dictionary Attacks: Using automated methods to guess or generate email addresses for spam purposes.
Purchased Lists: Using purchased, rented, or harvested email lists to contact users through our platform.
Misleading Content: Creating deceptive subject lines, false claims, or misleading representations in communications.
Third-Party Spam: Allowing third parties to use your account or our platform to distribute spam.
Excessive Frequency: Sending communications at excessive frequencies that constitute harassment or annoyance.
Spam Detection and Prevention
We employ multiple technologies and practices to prevent spam:
Content Filtering: Automated systems analyze message content for spam indicators and malicious patterns.
Rate Limiting: Technical controls prevent the sending of excessive volumes of messages within short timeframes.
Authentication Protocols: Implementation of email authentication standards to verify legitimate senders and prevent spoofing.
User Reporting: Tools for users to report suspected spam or abuse directly through the platform.
Blacklist Monitoring: Regular monitoring of email reputation and blacklist status to maintain deliverability.
Reporting Spam
If you receive spam through our platform or suspect abuse, please report it immediately:
Email Reports: Send details of spam or abuse to info@bem-v4.com with complete message headers if possible.
Include Information: Provide the date, time, sender information, and content of the suspected spam message.
Platform Tools: Use the "Report Spam" or "Report Abuse" features available within the platform interface.
Confidential Review: All reports are reviewed confidentially and appropriate action is taken promptly.
No Retaliation: We prohibit retaliation against users who report spam or abuse in good faith.
Enforcement and Penalties
Violations of this Anti-Spam Policy may result in:
Warning Notices: Initial violations may result in a formal warning and requirement to cease prohibited activities.
Account Suspension: Temporary suspension of account access while investigating suspected spam activities.
Account Termination: Permanent removal from the platform for serious or repeated violations.
Content Removal: Immediate deletion of spam content and blocking of associated communications.
Legal Action: Referral to appropriate authorities or pursuit of legal remedies for severe violations.
Service Blocking: Technical measures to prevent continued abuse, including IP blocking or email filtering.
Compliance with Laws
This policy supports compliance with applicable anti-spam legislation, including:
International Standards: We follow internationally recognized best practices for email marketing and electronic communications.
Consent Requirements: We obtain appropriate consent before sending commercial electronic messages as required by law.
Identification Standards: All communications include accurate sender identification and contact information.
Opt-Out Mechanisms: We provide and honor unsubscribe requests in compliance with legal requirements.
Record Keeping: We maintain required records of consent, communications, and opt-out requests.
Third-Party Service Providers
When we use third-party services for communications:
Vendor Standards: We select service providers who maintain high anti-spam standards and comply with relevant laws.
Contractual Obligations: Our agreements with vendors include anti-spam requirements and compliance obligations.
Monitoring: We regularly review vendor practices to ensure continued compliance with this policy.
Data Protection: Vendors must protect user data and use it only for authorized purposes.
Liability: We remain responsible for ensuring third-party communications comply with this policy.
Email Authentication
We implement technical authentication measures:
SPF Records: Sender Policy Framework records authorize legitimate sending servers for our domain.
DKIM Signing: DomainKeys Identified Mail signatures verify the authenticity of our email messages.
DMARC Policy: Domain-based Message Authentication policies protect against email spoofing and phishing.
Regular Updates: We maintain and update authentication configurations to ensure continued effectiveness.
User Education
We are committed to educating users about spam prevention:
Best Practices: We provide guidance on recognizing and avoiding spam and phishing attempts.
Security Awareness: Regular communications about emerging spam threats and protection strategies.
Reporting Procedures: Clear instructions on how to report spam and suspicious activities.
Privacy Protection: Education on protecting personal information to prevent spam targeting.
Legitimate Marketing Communications
Our marketing communications follow these principles:
Value-Based: We send only relevant, valuable content to users who have expressed interest.
Reasonable Frequency: We limit the frequency of marketing messages to avoid overwhelming recipients.
Clear Purpose: Every communication has a clear purpose and provides genuine value to recipients.
Professional Quality: All messages are professionally crafted, tested, and reviewed before sending.
Segmentation: We target communications based on user interests, enrollment status, and preferences.
Monitoring and Auditing
We conduct regular reviews of our anti-spam practices:
Internal Audits: Periodic review of communication practices, consent records, and opt-out processing.
Deliverability Monitoring: Tracking of email deliverability rates and spam complaint levels.
System Testing: Regular testing of unsubscribe mechanisms and preference management tools.
Policy Updates: Continuous improvement of this policy based on emerging threats and best practices.
International Considerations
As a global platform, we recognize varying international requirements:
Local Compliance: We strive to comply with anti-spam laws in jurisdictions where we operate and where our users are located.
Higher Standards: When laws conflict, we apply the higher standard of protection for users.
Language Options: Communications are available in languages appropriate for our user base.
Time Zone Respect: We consider appropriate sending times based on recipient locations when possible.
Data Retention
We retain communications data as follows:
Consent Records: Records of consent and opt-in actions are retained for the duration of the relationship and as required by law.
Opt-Out Records: Unsubscribe requests are maintained indefinitely to prevent re-solicitation.
Communication Logs: Records of sent communications are retained for reasonable periods for compliance and audit purposes.
Secure Storage: All records are stored securely with appropriate access controls and encryption.
Contact Information
For questions, concerns, or reports regarding this Anti-Spam Policy:
Email: info@bem-v4.com
Phone: +37256958500
Address: Juhan Smuuli 7, Kuressaare, 93817 Saare maakond, Estonia
We are committed to responding to all inquiries within a reasonable timeframe.
Policy Updates
This Anti-Spam Policy may be updated periodically to reflect changes in our practices, technology, or applicable laws. We will notify users of material changes through our platform or via email. Continued use of our services after changes constitutes acceptance of the updated policy.
By using Xelvornak, you acknowledge that you have read, understood, and agree to comply with this Anti-Spam Policy.