Privacy Policy
Last Updated: December 20, 2025
Welcome to Xelvornak. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bem-v4.com and use our online educational services.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue use of our platform.
Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our services.
Information You Provide
When you register for an account, enroll in courses, participate in interactive features, or communicate with us, we may collect:
Account Information: Name, email address, username, password, date of birth, country of residence, and profile information.
Payment Information: Billing address, payment card details, and transaction history when you purchase courses or subscriptions.
Educational Data: Course enrollments, quiz results, test scores, progress tracking, certificates earned, and learning preferences.
Communications: Messages sent through our platform, support inquiries, feedback, and survey responses.
User Content: Any content you create, upload, or share on our platform, including discussion posts, assignments, and project submissions.
Automatically Collected Information
When you access our platform, we automatically collect certain information:
Device Information: IP address, browser type, operating system, device identifiers, and hardware information.
Usage Data: Pages visited, time spent on pages, click patterns, course interactions, quiz attempts, videos watched, and navigation paths.
Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your experience and analyze platform usage.
Location Data: General geographic location based on IP address to provide localized content and comply with regional requirements.
How We Use Your Information
We use the collected information for various purposes to provide, maintain, and improve our services:
Service Delivery: To create and manage your account, process enrollments, deliver course content, track progress, and provide certificates.
Personalization: To customize your learning experience, recommend relevant courses, and adapt content to your skill level and interests.
Assessment and Feedback: To evaluate quiz and test responses, provide instant feedback, calculate scores, and generate performance analytics.
Communication: To send important updates, course notifications, promotional offers, newsletters, and respond to your inquiries.
Payment Processing: To process transactions, manage subscriptions, issue refunds, and maintain billing records.
Platform Improvement: To analyze usage patterns, conduct research, develop new features, and optimize user experience.
Security: To protect against fraud, unauthorized access, security threats, and ensure platform integrity.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforce our terms of service.
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We engage trusted third-party companies to perform services on our behalf, including payment processing, data storage, email delivery, analytics, customer support, and content delivery. These providers have access to information needed to perform their functions but are contractually obligated to protect your data.
Educational Partners
If you enroll in courses provided by partner institutions or instructors, we may share relevant information necessary for course delivery, certification, and record-keeping.
Business Transfers
If we undergo a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your data.
Legal Requirements
We may disclose your information when required by law, legal process, litigation, or governmental request, or when necessary to protect our rights, property, safety, or that of our users and the public.
With Your Consent
We may share information for purposes not described in this policy with your explicit consent or at your direction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit and at rest using industry-standard protocols
Secure authentication mechanisms and password protection
Regular security assessments and vulnerability testing
Access controls limiting employee access to personal information
Monitoring systems to detect and respond to security incidents
Secure backup and disaster recovery procedures
Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security of your information, and you use our services at your own risk.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
Account Data: Retained while your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes.
Educational Records: Course progress, certificates, and transcripts may be retained indefinitely to maintain your academic history.
Communication Records: Support inquiries and correspondence retained for customer service and quality assurance purposes.
Usage Data: Aggregated and anonymized usage data may be retained indefinitely for analytical purposes.
When information is no longer needed, we securely delete or anonymize it to prevent recovery or reconstruction.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You can request access to the personal information we hold about you and obtain a copy in a structured, commonly used format.
Correction
You can update or correct inaccurate personal information through your account settings or by contacting us.
Deletion
You can request deletion of your personal information, subject to certain exceptions such as legal retention requirements or legitimate business needs.
Restriction and Objection
You can request restriction of processing or object to certain uses of your information, such as marketing communications.
Withdrawal of Consent
Where processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.
Marketing Communications
You can opt out of promotional emails by using the unsubscribe link in messages or adjusting your account preferences. Operational communications necessary for service delivery may continue.
To exercise these rights, contact us at info@bem-v4.com. We will respond to requests within a reasonable timeframe as required by applicable law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance functionality, analyze usage, and personalize content. Types of cookies we use include:
Essential Cookies: Required for basic platform functionality, authentication, and security.
Performance Cookies: Collect information about how you use our platform to help us improve performance.
Functional Cookies: Remember your preferences and settings to personalize your experience.
Analytics Cookies: Help us understand user behavior and measure the effectiveness of our content.
Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality and your user experience.
Third-Party Links and Services
Our platform may contain links to external websites, applications, or services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external services you access.
Children's Privacy
Our services are not directed to individuals under the age of thirteen. We do not knowingly collect personal information from children under thirteen. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately, and we will take steps to delete such information.
For users between thirteen and eighteen, we recommend parental or guardian involvement in the use of our educational services.
International Data Transfers
As a global platform, we may transfer, store, and process your information in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.
When we transfer personal information internationally, we implement appropriate safeguards to protect your data, including:
Standard contractual clauses approved by relevant authorities
Data processing agreements with service providers
Compliance with applicable cross-border transfer regulations
Technical and organizational security measures
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The Last Updated date at the top indicates when changes were last made.
We will notify you of material changes by posting a prominent notice on our platform, sending an email to your registered address, or through other appropriate communication channels. Continued use of our services after changes become effective constitutes acceptance of the updated policy.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Xelvornak
Juhan Smuuli 7, Kuressaare, 93817 Saare maakond, Estonia
Email: info@bem-v4.com
Phone: +37256958500
We will respond to your inquiries promptly and work to address any concerns you may have about your privacy and personal information.
Additional Information for Specific Regions
Depending on your location, additional privacy rights and protections may apply under regional laws. We are committed to complying with applicable data protection regulations worldwide.
Data Protection Officer
For inquiries related to data protection and privacy matters, you may contact our data protection officer at info@bem-v4.com.
Supervisory Authority
If you believe we have not adequately addressed your privacy concerns, you may have the right to lodge a complaint with your local data protection supervisory authority.
Your Consent
By using Xelvornak's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Thank you for trusting Xelvornak with your personal information and your educational journey.